Sunday, May 11, 2008
OSCAR THE GROUCH
Yesterday I went to the cannery to do my duty and get some stuff for my food storage. Before we started we had to have a long drawn-out lecture on how to fill out the order form. The guy was so annoying I could hardly even listen to him - so I didn't really. I commented to my friend that we would be the ones to screw up since we weren't listening. Ok, fast-forward to an hour and a half later. I went up to the counter to use the calculator to total up my order (per instructions from the lecture). The lady came over to me. I told her I was still adding up my order. Then she came back and told me to go to the next lady. I did. The next lady said, "Did you check your order?" I said, "Yes" thinking she meant did I check my addition. She started to ring it up. Then the head guy gets all upset because she is ringing up my order and he hasn't checked it. He is also upset because my friend and I have used the same trolley cart to take our order out in. He starts yelling at me at every... single... aspect... of... my... order. He points out one mistake and yells about that. He yells that we have put our orders together. He yells that we have one box too many (due to the other helpful? guy piling boxes onto our cart without asking). He yells at me and I talk loudly back to him, pay for my stuff, wait for my friend, load our cars, and leave. Now here is my conclusions on this whole thing. You CANNOT "train" the patrons to do everything right every time. I knew what I was supposed to do, but when someone says "go here" I go there. And when someone says "do this" I do it. So my take on this whole thing is that their system does not work. They need to train THEIR people better so they can know how to help people do the right thing. And for SURE they need more than ONE person checking the orders, so that people can get out of there faster. They had 4 other people working there, all standing around doing nothing until Mr. Boss checked the order and proclaimed it "CORRECT". You know what I'm talking about. Haven't you ever been somewhere and the people are trained so well that the system just flows smoothly for most of the time? I know, because I work at the LDS temple and for the most part, we handle people all the time who don't know how to do things. And what's more - we don't yell at them for doing it wrong!
Subscribe to:
Post Comments (Atom)
3 comments:
You know, there was this LDS guy that use to work in the work room at school and he would flip out over the smallest things and start yelling at people AND students who didn't do things exactly the way he wanted it. He would use profanities and slam things around. I would have to walk on egg shells around him because I never knew when he would lose his temper. I was shocked that a member of the church would act like that especially around other members of the church like me! I mean, how difficult is his job? He makes copies for teachers and laminates stuff...REAL STRESSFUL!! Anywho, he doesn't work there anymore and I couldn't be happier. Some people just like to be angry and cause drama.
Our storehouse only has 2-4 regular workers, and they have the system down pretty good. They are full time missionaries, so they don't have alot of people to train. They do all the paper work, so it gets done right.
It's all just a power play. He enjoys people getting it wrong so he can turn around and point out how stupid they are and how smart he is. One of the best things I've learned from my husband is to just laugh at people like that. It makes them even more mad. ;o)
Post a Comment